Service Level Agreement Configuration

Configure SLA deadlines, reminders, and escalation settings

Installation Proof SLA

Configure installation proof submission deadlines

Deadline (hours after part issue)

hours

Reminder Time (hours before deadline)

hours

Escalation Recipients

ManagerDirector

Scrap Return SLA

Configure scrap return submission deadlines

Deadline (days after installation)

days

Reminder Time (days before deadline)

days

Escalation Recipients

Manager

Approval Pending SLA

Configure approval response time limits

Manager Approval SLA (hours)

Response time limit for managers

hours

Director Approval SLA

Enable SLA tracking for directors

NoYes

Last updated by: Jane Doe on 25th Apr 2025 at 10:30 PM